ANSWERS TO YOUR QUESTIONS

What's the cost of shipping?

We offer FLAT RATE SHIPPING on our subscription packs that ship within the USA's 48 contiguous states. International order rates are calculated at checkout. Other store item rates are based on weight and size. You have the option to select your preferred shipping method and carrier at checkout.

When will you ship my order?

If you order today, your pack/items will ship within 2 weeks. If you're a subscriber, your orders will renew every month on the same day.

How long will it take to arrive?

USA orders typically take 4-10 business days to arrive once shipped. International orders vary by distance and carrier. Tracking will be provided by email once your order's shipping labels are printed.

Where do you ship?

We offer our products worldwide! Shipments outside of the USA may be subject to duties upon delivery.

Do I have to pay sales tax?

Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location. International shipments may be subject to duties upon delivery and are the responsibility of the customer.

When will I be charged?

Your account will be charged within 24 hours of completing checkout.

How can I check my order status?

First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.

Can I change my subscription?

Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your packs, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email.

How do I track an order?

After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.

What comes in the monthly subscription?

All packs include 4-5 items containing fashion, educational content and parent presents! Every month, products change and are always a surprise!